Please improve on your appointment schedule. If doctor is only available at 10 am, don't start your appointment at 9 am. And When the doctor starts consultation at 10 am, she is actually seeing patient at 9 am appointments, and for those with 10 am appointments, they need to wait till 11 am or 12 pm till their turn. Please train on your staff on time management, not everyone has the time and patience to wait. Appreciate your patient, they choose your service because they trust you. Meaning of : appointment ??p??ntm(?)nt/ noun 1. an arrangement to meet someone at a particular time and place.