Banjaran Hot Springs

16 Reviews

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4.1
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For a one of a kind getaway where you are surrounded by natural beauty beyond description whilst still being in the lap of luxury with customer service par excellence - taken to another level altogether by the staff at Banjaran where proactive thoughtfulness on their behalf was clearly evident in so many many ways, both big and small throughout our stay - Look no further than The Banjaran Hotsprings Retreat, Ipoh!! A huge Thank you for making it one of the most memorable highlights in Malaysia - the delicious food available throughout Malaysia being another magnificent highlight! The complimentary upgrade to your Garden Villa and the late check-out besides the delightful breakfast and the wonderful customer service we experienced by every single staff member we encountered has left us with wonderful memories and will always be fondly remembered everytime we recall this beautiful trip.
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4.1
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  • Value of Money
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Awesome experience. Dinner at the The Jeff's Cellar is the highlight of our stay. Chef Boon is impeccably genius.. .his creativity is an obvious evidence in the menu selection. The Tasting Menu is highly recommended! Meanwhile, Raymond the Director of Operations makes sure each and every guests are comfortable and content with the stay. His team supports him equally.. .(special mention. the Pomelo Restaurant staffs.. Momo and Burn). The Garden Villa is private and worth the experience. Spa experience is an excellence retreat
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4.1
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Amazing place to stay. The staff are all nice. The pools are relaxing and can even have fish spa. You can have a short hike and food are very delicious. I will definitely come back again.
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4.1
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  • Value of Money
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Really love the experience from the beauty of the place to the service from the people & the food served. Thank you for making Malaysia so beautiful for us to be proud to share with our future tourist friends. We spent our anniversary here & it was magical. I love it that we just casually mentioned it was our annivasary & when we came back from dinner our room was made up nicely again with a romantic decoration! A top class service that you can experience at home instead of spending money overseas Keep up the great work!
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4.1
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We enjoyed our stay but too bad, it's only for one night. A place we can find tranquility and serenity. Staff named Putera was very helpful and friendly. Thank you so much for upgrading our room (from water villa to garden villa). An experience in the resort is mandatory. Looking forward to have the lovely experience again.
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4.1
  • Quality
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  • Value of Money
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Loved every nook and corner of this amazing place.. tranquillity, breathtakingly beautiful and superb service from every employee you crossed path with.. the positive ambience affected the guests as well as you will notice almost every guests greeting fellow guests or waving from afar and smiles are so generously granted. To fully appreciate this retreat I would need minimum 3N4D stay.. Loved the water villa ,having your own geothermal pool is such a bonus.. night dips under the stars.. In villa dining with full table being set for you. EVERYTIME. be it breakfast or tea or dinner. Waking up to lush greeneries. majestic limestone hills. . air so fresh. indeed a paradise. so much to do. steam cave, Crystal cave, meditation.. the Spa is awesome.. And believe you me. if there is any assistance you require..Raymond and team goes overboard to ensure your stay to be the best and more than you had earlier expected.. Thank you Raymond, Graze, Natasha, Momo, Aaron, Intan, Harris, Fikri, Corinna, Farah. Dr Shanker and so many more who went extra mile to make my Mak ( who is wheelchair bound ) and I to have a wonderful and awesome 3day stay.. . I will be back
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4.1
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  • Value of Money
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Outstanding customer service. Each staff was very friendly and welcoming. They upgraded our room for free and even provided a cake for my wife's birthday. Room was unbelievably comfy. Scenery was outstanding. Private pool and jacuzzi were relaxing. They even gifted us with a souvenir which we never ever experienced when checking out in any other hotel. Definitely would return here in the near future. If there's one place to forget all of your problems and reenergize, this is the very place to be. Thank you very much for the hospitality.
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5.0
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  • Value of Money
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ok i give 5star for the whole team. Very representative especially Raymond. All staff are very helpful and smiling all the time. Maybe 1night is not enough to totally indulge in whole area. My water villa Room is ok but i didnt enjoy my private pool and the jacuzzi. The pool is too tiny n u cant even swim. Pool was freezing cold too. How can u swim in the freezing 100sqf pool even it is 1.2m deep. I guess the jacuzzi can be eliminated and make the pool bigger. Or make the jacuzzi bigger n eliminate the the pool. Pomelo as a complimetary fruit is genius! I ate the whole fruit in a day lol. Overall the place is totally beautiful especially the cave. Oh my goodness i really love all the cave. I wish to comeback again and enjoy your newcoming lake villa. Good job guys
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3.6
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A lush, tropical retreat great for a short getaway. It's pricey, and a tad over-rated, but boy oh boy, their service is top-notch. Keep it up! And, oh, please pay a bit more attention to the upkeep of the property. Wear and tear here and there is making the place look a bit tired.
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Reviewer profile
4.1
  • Quality
  • Friendliness
  • Value of Money
  • On Time
My hubby and I had a wonderful time at the Banjaran hotsprings retreat this weekend. The place is a gem in Ipoh. To stay in the midst of the forest with 5 star facilities and dining experience, is a vacation that I have never dreamt before. We enjoyed the nature, hotsprings and the massage, and had a relax 3 days to unwind and chill. The service is first class and the villa is of luxury standard. Jeff's Cellar is highly recommended for the quality of food and unique ambience of dining in the cave. This is a unforgettable vacation for both of us. This resort is highly recommended for those who love to be close to nature and need to have a quick getaway from hustle and bustle of the city life. Special thanks to Raymond and Louis for the warm hospitality. Also to Chef Boon fo his talents in making the dining experience a special and enjoyable one.
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