AXA Affin General Insurance - Alor Setar

I bought AXA travel insurance for my trip to Tokyo. My luggage was damaged by the airlines and I was compensated with a new luggage. Back to Malaysia, I submitted the claims for baggage damage but was rejected due to the reason I was already compensated by the airlines. I assume most of the airline will compensate their passenger for baggage damage because it is their responsibility to make sure all baggage is in good condition. If so, why do we need to buy travel insurance then? What is the responsibility of insurance company when we buy travel insurance? The luggage compensated could be much smaller and lower quality than the one we owned. How insurance company measure this losses?

Would like to compliment AXA for responding to my luggage damage claim with swift response. I managed to claim the damage within 2 weeks depend on how soon you reply them with all necessary informations. Thank you AXA. Will continue to support your travel insurance and recommend others

Hi axa. I m very frustrated on the claim service. I ve took family travel insurance with axa last dec2016. I made two claims-flight overbooked and baggage delays thru apps MYAXA on 13 dec 2016. unfortunately no feedback until today 14feb even the notification on the apps stated that my claims were sent,and i ve called customer service. They asked me to email on the details claim again . I ve emailed all the details on 12 feb, but till today still NO RESPONDS??? Pls assist me at 0165554066, otherwise i ve to think to change another insurance for my next trip.

The worst service ever received for a claim and even it is still pending for an approval. I have met accident July2016 and the claim is till pending for my superbike I have spoken to your claims manager Mr Ganapathy for several times and the reply was plz wait wait wait..I have used AXA since the bike was bought in 2013 and never changed but you have made me change my mind now. I have to pay the bikes monthly instalment and the roadtax ending soon but there was no update from your end. All your companies promises to make our life better was just a parody and total nonsense.

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