8 Reviews

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Reviewer profile
4.7
  • Experienced
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I would like to share my great gratitude to Ai Xin Confinement Care Centre.
Nannies have been taking very good care of my baby. Their professionalism makes me able to take good rest and do not need to worry much on my baby girl. The nannies and workers are very helpful and patient to help me catch up a lot of useful tips on taking care of my baby and breast feeding since this is my first baby. Their pationate to share more knowledge with me when I was consulting them. I am fully trust on their profesionalism and experience.

During my confinement period, I have selected a single room so that my husband can stayed overnight together with me. I will definitely recommend this confinement centre to all my friends and relatives.

To top up,
During my confinement period, I had voiced out on few reasonable feedback, my doubt and worries as 1st time mother.

They willing to hear my voice and improved per my feedback or after deep in communication I found that the reasons to believe their professionalism.

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Reviewer profile
3.6
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我去了爱心。一切不错,食物和安弟都很好。唯一美中不足的是床不好睡和妈咪没得进baby room。所以我满月后不懂照顾宝宝。
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Reviewer profile
2.3
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I want to share my experience with AiXin Confinement Center on behalf of my wife.

Our first day there (month of April 2014), baby and mom were shoved into the ground floor room. We were told to stay there for 2 days and then move up when someone else move out from upstairs. I approach Joyce (the owner) and asked this is not what has been promised to us when we made our booking. She just shurg off my question does not even bother to give us an explanation. Conditions of the ground floor room were stuffy and it has an old rustic smell to it. 2 single beds available but the mattress were in bad conditions, you can literally feel the springs poking back at you! At RM3500 / person, twin sharing room (that’s what we booked back in August 2013), the mattress can definitely be better.

Two days into the confinement, alas my wife moved upstairs into a ‘proper’ 2 pax room. Smell is gone, mattress a way better. But to our surprise, there are 3 people in the room! There is a makeshift smaller room that has been partitioned in within the room. Later we learnt that the 3rd occupant is actually an "emergency case" as she has performed a D&C. Nobody really mind, but her attitude is definitely a problem. Loud banging on the toilet door whenever she enters and giving my wife and the other roommate ‘warning’ they cannot switch on the lights when she's sleeping. Her makeshift room door is always shut tight and no light is able to penetrate in, so we're not sure what exactly her problem is. 2 days into the ordeal my wife talked to Joyce but nothing happens. On the 3rd day, I stepped in and demanded Joyce to get her to ‘straighten up’, either she does it or I will do it. Again I reminded her that we paid for a 2pax sharing room, not 3pax. Joyce doesn’t take the complaints seriously; she just wants to maximize her profit margin.

You need to bring your own toilet papers and hand soap. Laundry services are bad with clothes smelling damp and not fresh even without rainy season. Curtains from inside the nursery is always closed, nobody is allowed to enter the nursery except for the nannies. Even the doors are quickly closed up when they bring out the baby crib out for you to take a look. It’s as if their doing something illegal! For the duration of stay there, 3 packs of diapers were used! I find it mind boggling! The nannies mentioned that our baby drinks 3.5oz of milk each time. I find this not true as my baby can barely finish 3oz of milk. I wonder what actually happens to the formula milk powder that we bought. Overall, I would rate AiXin only 2.5 stars out of 5.

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Reviewer profile
2.5
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去年我在爱心做月,觉得不好咯。我是住单人房的,床很烂,弄到我不能睡,还有房间厕所的pump坏了,跟他们complain也没有叫人来修理。他们的宝宝房全日关闭的,看不到里面在做什么,跟我同住的朋友无意看到他们给宝宝奶嘴。还有宝宝多的时候,他们不够人手顾,每次听到宝宝哭。
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Reviewer profile
3.6
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我也觉得爱心不错。我在那边坐月时吃好住好。只是自己坚持亲喂所以没有休息很好。pump出来的话安弟可以帮你喂,那你就可以休息。这里虽然不是100%支持母乳,但如果你坚持的话安弟会支持你。教你如何追奶量,给你鼓励。不过她们都不是 lactation consultant ,所以很多要靠自己学习。没有一百分的陪月中心,我觉得这家不错了。
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Reviewer profile
3.0
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我个人是满意这边的伙食。而且,探访时间真的很flexible。如果你要她们提供你专业的意见如何increase milk flow, pumpmilk的方式她们对这方面的知识不是很专长。你本身要上网找这些知识。不过这边的保姆是很支持妈妈们喂养母乳的。你可以在白天将母乳挤出让保姆帮你收在冰箱。晚上的时候,她们会用来帮你喂宝宝那你就有多时间休息。或者你有多余的母乳,你也可以吩咐保姆帮你雪藏然后你可以让家人带回家。Overall,我对这爱心的服务还算满意。Compare跟其他的坐月中心,这家算是不错的。跟我同房的妈咪三胎都在这里坐月子。
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Reviewer profile
2.5
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I would also like to share our experiences in AiXin Confinement Center. This center was previously recommended for its good food and excellent baby care. However after enrollment mid of this year, we had very bad experience. Firstly is their confinement food. Some of the foods given are forbidden foods that must not be eaten by mothers due to "wind" element. We confronted the owner, Joyce and she told us that all can be eaten and must not be picky. Helllo! These are common food that must not be eaten like celery, tu kah chor (pig leg vinegar) and chicken meat - serve after just 3 days of delivery. Next is the center's insist of using their own Amway oil for baby's stomach. They will find ways to inform that your oil is not suitable and only their oil is better. Finally the owner always find ways to throw out their customers before 30 days in the pretend that you & your baby must leave after the full moon.
I admit that their babysitting experience are quite good with all Chinese aunties taking care and strategic location. But the bad point is their food are really bad, money minded attitude rather than caring, not prefer breast-feeling, find ways to shift you out before your stipulated 30 days

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Reviewer profile
4.1
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my sis just went to ai xin, it's actually illegal! And their facilities are very poor (b.y.o. Toilet paper, restricted hours in tv viewing etc), and services are very unprofessional! Before my sis went there, they claimed that they support breastfeeding (despite the fact that they expressed limited knowledge in this field by telling my sis that all babies must be fed formula as there won't be enough breast milk during this period), now that my sis as been in there or less than a week, they gave her an ultimatum, express milk for them to bottle feed her baby (my sis has been breastfeeding) or leave the baby in her room (I.e. thy won't help to care for her baby)!

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