Brought a foreigner friend to open account here and waited for 1.5 hours just to open an account. Before we came, we had called and checked with them what documents are required and we had brought all necessary to the bank. There was no customer at that point of time. When my friend showed her passport and NRIC, the staff can ask her if she's a citizen or PR. Is a PR entitled to a passport??!! Something needed to be done to the staffs here.