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Pusat Pakar Mata Top Vision

11 Comments

Info
Reviewer profile
4.2
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
My appointment was at 3pm yest aftn and waited till abt 8pm for the op. I understand the logistics of attending to so many waiting patients and I'm grateful to have my op scheduled in such short notice. The staff and Dr were efficient and acted professionally.
by
Reviewer profile
2.7
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time

i called a few times.. no one answer.. macam manal nak wat appointment kalau x angkat..

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Reviewer profile
2.7
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
Called to make appointment about general eye disease. Was told have to be there at 3pm personally to register and wait for my turn (general problem will be last to see Dr), on average 2 hour. I can't even leave the place s d come back at 5! Your Dr's time is more valuable than ours?? I don't think so...
by
Reviewer profile
4.2
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
I went through a recommendation from my Optician. The staff are amazing, so friendly, polite and caring. Thought I was in a different country. Whoever teaches customer service there needs to be hired for all customer based companies in Malaysia. Their great sense of humour kept me relaxed. The tests I had to see what was wrong with my eye were thorough, efficient and I understood what was happening. A cataract is a minor problem as we age but even so it is what stops us from seeing correctly, driving ,doing our household chores and even working. I had one. My operation was booked for three days later. On arrival for my surgery yet again the lovely staff made me feel relaxed. Eventually I was taken upstairs, clean comfortable surroundings. By the time I was lead to the operation room I was nervous. But the staff were so great, one holding my hand as the Specialist explained all that he was doing. I panicked at one point but that is just nerves. There is NO pain at all. After a short while it was over and I was comfortably put in a room to recover. I love you all there, so sweet and caring. Thank you from the bottom of my heart. Today about 24 hours later I can see to write this clearly.
by
Reviewer profile
4.2
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
Wonderful and caring eye centre ! Absolutely warm doctors ! Extremely fast service !
by
Reviewer profile
4.2
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
A patient's testimonial is less of a recognition of a doctor's professional expertise and more of a recommendation on a doctor's ability to listen, care and heal. Dr.YL Ooi, thank you so much for the great care and surgery performed on my father's right eye. You and your staff have made such a huge difference for us. Thank you also for answering my questions over the phone. I can't thank you enough.
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Reviewer profile
4.2
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
Excellent, compassionate, warm and steadfast service. The team of doctors place the patients interest beyond it all.
by
Reviewer profile
4.2
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
Very professional Doctor and will provide full explanation of the illness for our understanding. Am leaving the clinic with complete clarity of what to do next without any worries.
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