Isuzu Showroom and Service Centre Dynamic Motors business logo picture

Isuzu Showroom and Service Centre Dynamic Motors


Background
Claim business

Isuzu Malaysia Sdn. Bhd. (IMSB) is a tripartite venture between Isuzu Motors Limited, DRB-HICOM Group Bhd and Mitsubishi Corporation. It was incorporated on 6 September 2004, with a view of strengthening Isuzu’s global reach in the region. IMSB currently distributes Isuzu products in Malaysia.

With a high emphasis on quality, IMSB places utmost priority on customer satisfaction. All IMSB appointed dealers conforms to the "3S" concept of Sales, Service and Spare Parts in order to maintain Isuzu’s unsurpassed services to customers.

The relationship with our customer doesn't end when the customer drives their Isuzu vehicles out the dealer showroom. We pride ourselves in providing excellent after-sales services and personal attention to our customers, who we see as “partners”.

To further bolster confidence in Isuzu products, IMSB offers 24-hour “ISUZU Doctor Mobile” support to mitigate unnecessary vehicle downtime, dedicated regional Isuzu after-sales Service Clinics road shows and specialist spare parts depot in strategic regions in Malaysia.

Reviewer profile
3.0
  • Quality
  • Comfortable
  • Value of Money
  • Service

Isuzu is one the world class manufacturer of vehicles

by
Reviewer profile
2.7
  • Quality
  • Comfortable
  • Value of Money
  • Service

Hi,

On the 16th May, i booked my new ISUZU DMAX (QKS8666- plate number)for servicing for 27th May at 10.00am at Kuching branch, Tun Jugah.

At 4.15pm, I received a phonecall the car is ready. To my dissapointment, my lovely ISUZU DMAX is,

1) not wash inside and outside,

2) the servicing sticker (regarding odometer, next servicing..etc) is not change.

Then on 29th May, I made numerous phone calls to your company and my phone has been hang up. So i decided to SMS and got a reply and have to redo all the temaining works as mentioned earlier. Meaning to say your company put 2 working days for 1 car oil change.

I would like to inform you that there is NO APOLOGY from your member of you staff, nor drink being offered (too cool the frustration)

With this kind of customer service, which accept my car to be service but unable to finish the work on the same day? If your company unable to service my car, just dont accept my servicing on 27th May. Your company could CANCEL and make another appointment.

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