Treatments, services and products are excellent at KK branches. I have visited all the branches and is Herbaline customer 10++ years ago.
The only downsize of Herbaline is the e-shop. Not all products are available on the website especially the new range of products. The products are not in depth clarification and explanation in the website. some of the information on the branches are not up-to-date despite numerous complains. I hope there is an improvement on the e-shop in future so that the outstation customers can purchase the product easily.
Been to two different outlets, every beauticians giving me different opinions regarding my skin type. One recommended me to use whitening cream and sunscreen lightening cream because my skin is too dry. One asked me to remove those oil cysts because I'm using unsuitable products and my skin is oily. I'm confuse and I feel I'm spending too much for unnecessary. Please educate your staffs to provide a professional recommendation instead of keep marketing your customers to purchase those products and services for the seek of marketing. Thanks.
December 28, 2017 by Christine Teong Geng
3.0
Experienced
Friendliness
Value of Money
Availability
Should do something on the staff of herberline in karamunsing.Being a regular customerI was very very angry and disapionted .Today I made an appointment for two and was given at 2pm. Its all set as I , m bringing a customer from overseas.Later they inform me that because someone who have an ealier appointment come late, my appoitment have to be pospone to later time.I think this is not right. I.m very angry and frustrated because its giving bad impression as I, have actually told my friend how good they .are. I end up cancelling it.From now on, I will definetly not going there anymore and what more recomending any of my friends.What they doing is not professional at all.Previously when I came late by 20mins for my appoitment I was inform that have to be cancalled. I accepted as it is my fault..
May 10, 2017 by City
4.7
Experienced
Friendliness
Value of Money
Availability
Service dan layanan sangat memuaskan sesuai dengan bayaran yang dikenakan. Amat sesuai untuk mereka yang mahukan ketenangan selepaskan seharian bekerja. Aroma serainya sangat menenangkan.
March 21, 2017 by nurnadia
3.0
Experienced
Friendliness
Value of Money
Availability
really love the lemongrass scene. the staff very polite and the service very good. i'm felt very relax when they doing face and shoulder massage. very great concept. pay for high but worth it.
