HealthLand SS2

31 Comments

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1.0
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

Worst massage

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Reviewer profile
2.7
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

Healthland Setapak branch - The lady who usually picks up call (i think maybe filipino) is rude. At first i thought maybe she is having a rough day so i shake it off..but after few visits and bookings via call she is still the same.not welcoming at all so stern its like i owe her something??

Healthland Setapak, u should change your frontliner. It has to match your good massage

Spoil mood je excited nak booking untuk massage tapi the person yang receive call tu kerek

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Reviewer profile
1.5
  • Quality
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  • Value of Money
  • Waiting Time
I have bought 50 hours worth of coupon from heathland Kuchai lama. And the coupons only allow me to redeem from that branch. However, every single time I try to call to make booking, the line is always busy despite calling at odd hours such as 11pm or usual working hours such as 2pm. It's impossible for the line to be busy at all times. Please check your phone line!!!!
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Reviewer profile
1.8
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time
extremely bad reception at cheras trade square branch. the front desk Chinese lady has no patience at all. will ban this branch totally. health land HQ pls train your staffs if you want to maintain your customers loyalty!
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Reviewer profile
1.9
  • Quality
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  • Value of Money
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Signed up a 24 months package in Dec 2017 for $1,888 but I'm now told the system shows it expired Dec 2018. 12 months only. PM'd you several times to check and after first response, never heard back from you. Trying to scam customers? I'm not the first. same thing happened to my friend
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Reviewer profile
2.1
  • Quality
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  • Value of Money
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while the services itself are good, the customer service is not. I ordered gift cards and not only did the staff at a particular outlet had NO clue about the promo, my cards were not there (I came based on timing stated) I complained and they didn't bother to respond. no call from manager etc. It's clearly just about money and since I paid, they got what they wanted. very disappointed
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Reviewer profile
3.0
  • Quality
  • Friendly
  • Value of Money
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I had a great experience at the Taman Connaught branch last week when me and my sister came for a two-hour Thainess Oil Massage and foot massage. The regular oil was good enough for me and the masseuse (59) was very talented - I slept during the foot massage and my leg and foot pains went away. The only thing that I didn't like is that the receptionist tried to upsell the aromatherapy oils, which my sister took but she told me afterwards that it really did not make a difference.
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Reviewer profile
2.0
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

I just want to complain on the reception counter service in Heatlhland Taman Connaught. I had complain but I know that my complaint will not reach to the Healthland management. The reception Chinese lady - she said her name was Angel because I asked her. She is very very rude, impolite, bad manner and talking roughly with a sour face. Taman Connaught had good masseurs and give good service but if the reception mentality is very bad and discourteous, you will loose more customers in future. Please take immediate action and put nice and polite people to handle the reception, who talk nicely and smile to us as we pay for the service.

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