Gleneagles Medical Centre (Penang)

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5.0
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time
Clean hospital and modern look for interior. The air condition too cool i think. The doctor Ms Teh breast surgeon specialist is so patient and very clearfull explanation about my mom matters
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4.0
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time
Doctors are good, cleanliness is well maintained. However service level must be improved like for example, waiting time could be shortened, staffs serving patients/customers could be friendlier (better trained).
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3.4
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time
My wife gave birth to our first child in this hospital on 30.12.2015. I would have to say that the gynae, is one of the best gynae in penang. She is very gentle n a good gynae. But we were very dissapointed with the ward service. The nurses were rude and dint give a shit about what the patients feel. C-section was performed on my wife at 1.54pm. She was brought back to the ward at arnd 3.30pm. They did not even bother to change her clothes which has a huge amount of blood stains untill 7.00pm, after we complained to the nurses there. The nurse appologize by saying they were short of staff and requested me to change my wife's clothes myself... wtf? She jst had a c-sect n u expect me to change her clothes for her when she is in alot of pain?... 2ndly they dint even bother to change her maternity pad at all. It was soaked in blood n it got all over the bed. I told the nurse abt it at 8pm. She said they are busy writing reports n asked me to wait. I waited untill 9.30 before i scolded the nurses. They then came at 10.00 pm to change the materniry pad. They change the maternity pad but did not even bother to wash the blood stains on her private parts and thighs... they only washed it the next day... 3rdly, they brought the baby to my wife for her to see and breastfeed at 10.30pm... after i shouted at the nursery. A mother suffered a lot to deliver her baby at 2.00pm. They brought the baby to her at 10pm. I pitty my wife as she was frequently requesting to see her baby. After all of the nonsense, they charge me rm10,000.00. This is the worst hospital in terms of service. Everyone here is rude. Heck i thing GH is much2 more better.
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Reviewer profile
3.1
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

I went to Penang Gleneagles Hospital as a well known hospital to ask for maternity package. I went into the international patient center and approached a vacant service consultant shall I get a queue number. Her face show very unfriendly and talk to me without eye contact. Then she is the one who served me and I ask for single room package. Again, her respond is unapproachable replied in a way make me felt she look me down that * we don't have single room package*. Then I ask mean here have no single room? She then said single room no package, its under separate charge. My budget is not exceeded RM 20k after 5 years especially in Malaysia. So I ask her carefully it is over RM 20k? She then bring me a A4 size maternity information details and show me price at RM 5-8k inclusive baby, room etc. I just felt only this much? Why the service consultant act in a manner the price like I cant afford? Because I wear a backpack and in casual? This is how poor experince I had with Gleneagles Hospital Penang. At least a smile also never receive from the reception to any corner.

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Reviewer profile
4.2
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

Hospital staffs here are descended from heaven very helpful and attentive to patients needs. Unlike other boring hospitals, gmc provides a great variety of food choices. Rating 10/10

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Reviewer profile
4.1
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

Great Hospital n Staff, still working. Good value and levels of care and attention

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Reviewer profile
4.7
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

new building. a lot of proper parking. frendly staff. the services worth every penny!!

 

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Reviewer profile
3.3
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

Good services, but the nurse was too hyper! They can even lower down the voice around thepatient's room (corridor). Yelling at the hosp is just really *inappropriate words*!

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