Gleneagles Hospital Penang

My wife gave birth to our first child in this hospital on 30.12.2015. I would have to say that the gynae, is one of the best gynae in penang. She is very gentle n a good gynae. But we were very dissapointed with the ward service. The nurses were rude and dint give a shit about what the patients feel. C-section was performed on my wife at 1.54pm. She was brought back to the ward at arnd 3.30pm. They did not even bother to change her clothes which has a huge amount of blood stains untill 7.00pm, after we complained to the nurses there. The nurse appologize by saying they were short of staff and requested me to change my wife's clothes myself... wtf? She jst had a c-sect n u expect me to change her clothes for her when she is in alot of pain?... 2ndly they dint even bother to change her maternity pad at all. It was soaked in blood n it got all over the bed. I told the nurse abt it at 8pm. She said they are busy writing reports n asked me to wait. I waited untill 9.30 before i scolded the nurses. They then came at 10.00 pm to change the materniry pad. They change the maternity pad but did not even bother to wash the blood stains on her private parts and thighs... they only washed it the next day... 3rdly, they brought the baby to my wife for her to see and breastfeed at 10.30pm... after i shouted at the nursery. A mother suffered a lot to deliver her baby at 2.00pm. They brought the baby to her at 10pm. I pitty my wife as she was frequently requesting to see her baby. After all of the nonsense, they charge me rm10,000.00. This is the worst hospital in terms of service. Everyone here is rude. Heck i thing GH is much2 more better.

Doctors are good, cleanliness is well maintained. However service level must be improved like for example, waiting time could be shortened, staffs serving patients/customers could be friendlier (better trained).