Inexperienced and fails to inform patient about situations, often leaving us confused and full of questions. Irresponsible, did not visit patient right away after operation and did not address his own misjudgments, even pushing the stone further into the kidney. Often have to wait till late hours for consultation. ESWL machine broke down and did not inform patient about second machine at sister KPJ hospital close by, resulting us in doing an invasive treatment, laser lithotripsy. Terrible experience and a waste of money, did not even treat the patient fully.