Dr Susanna Huam Siew Hoon

A very presumptuous doctor. She was not very thorough with my exam and very rough. She was also unprofessional and rude. Will not recommend.

A doctor who doesn’t understand boundaries with patients. Impatient and not gentle at all. Not thorough.

I will strongly NOT recommend Dr Susanna. When I came into her clinic, she asked me what was my job nature, and I told her I'm in business. My concern was a little bump on my private area and I asked her about the pap smear package that KPJ Damansara stated on their website. Well, we did not even go into detail, and she asked me to move forward to the inspection bed where she inspected my vagina. I was slightly confused as I wanted to talk about what she will be doing for me today. She kept insisting that she will answer me later. Fine, I lied down on the inspection bed, which she told me it was nothing to worry about as it was just a blocked hair follicle. After that, she immediately did a pap smear test on me and later on continued with an ultrasound scan and a breast check up. I was very confused because I did not request any of that service. After doing all that, we talked about the bill and the bill came up to a staggering RM680 I was beyond shocked because she charged RM150 for consultation (checking my vagina for less than 3 minutes, without gloves), RM160 for ultrasound scan and breast check up (which was done within 2 minutes, and without my consent), and rm350 for pap smear HPV test. When we talked about the bill, I could not reject that amount as she has already did all the procedures, including the breast check and ultrasound that I did not request. I felt immensely conned and I'm unsure whether my profession has influenced her pricing. I have friends who did these same consultations at Gleneagles for a much cheaper price. Her way of consulting patients is very friendly but extremely unprofessional due to her unsystematic way of charging and she did not sit down with patients FIRST before doing the necessary procedure. I will not visit her again. Please save your money and go to other doctors who are much experienced, affordable and professional.