We were informed that there was a negative review on us and would like to clear to air for whoever may be reading it. We have conducted a thorough evaluation and would like to say that the negative review is inaccurate, untrue and meant to damage our reputation. All of our patients are assured of privacy and protection of their medical information, thus we cannot respond to what exactly transpired. We will never breach the “patient to doctor” confidentiality and trust placed with us.
We would also like to remind readers that in health care, patients can be angry and dissatisfied at things that are out of the doctor’s control. Bad outcomes can occur without anyone being at fault. Complications can arise during a procedure despite the skill of the doctor. Unwanted side effects and allergic reactions can occur to medications that cannot be predicted. Just because a patient had an adverse outcome does not mean that the doctor did a poor job. If a patient criticizes a doctor’s treatment online, the doctor cannot explain the treatment choice without violating the patient’s privacy and confidentiality. We do not wish for any online ratings even if they are good ratings.
Finally we want to state that even the most respected person in the world is not immune to getting negative feedback. We gave ourselves a 1 star rating to remind us that we will never be perfect and we should continue to strive for improvement. We always wish all our patients well.