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Dr. Kent Woo Chee Keen

2 Comments

Info
Reviewer profile
1.0
  • Experienced
  • Friendliness
  • Value of Money
  • Waiting Time

We were informed that there was a negative review on us and would like to clear to air for whoever may be reading it. We have conducted a thorough evaluation and would like to say that the negative review is inaccurate, untrue and meant to damage our reputation. All of our patients are assured of privacy and protection of their medical information, thus we cannot respond to what exactly transpired. We will never breach the “patient to doctor” confidentiality and trust placed with us.

We would also like to remind readers that in health care, patients can be angry and dissatisfied at things that are out of the doctor’s control. Bad outcomes can occur without anyone being at fault. Complications can arise during a procedure despite the skill of the doctor. Unwanted side effects and allergic reactions can occur to medications that cannot be predicted. Just because a patient had an adverse outcome does not mean that the doctor did a poor job. If a patient criticizes a doctor’s treatment online, the doctor cannot explain the treatment choice without violating the patient’s privacy and confidentiality. We do not wish for any online ratings even if they are good ratings.

Finally we want to state that even the most respected person in the world is not immune to getting negative feedback. We gave ourselves a 1 star rating to remind us that we will never be perfect and we should continue to strive for improvement. We always wish all our patients well.

by
Reviewer profile
1.0
  • Experienced
  • Friendliness
  • Value of Money
  • Waiting Time

I have a bad experience here in the clinics of his own in Gleneagles Kuala Lumpur. He diagnosed my skin wrongly and gave me the wrong medicine in cream, causing my cheeks turning red, malar rash and itchiness. (I know he is specialized in eczema. Well, for me speaking the truth, the black spots on my body are my birthmarks, not eczema. How is birthmarks turns into eczema when i grew up?! For god sake! I was born with it! He is the first doctor i have ever met in my life and claimed that i have eczema. Serious! i have seen so many doctors in my life and he is the only one! ) As a result, I chose to see another skin specialist instead.

2 weeks ago, when i visited him, he also asked me to come back 2 weeks later to get my blood test results. Okay, I took note and of course i went. Well, when i was there yesterday. i thought of just getting report from his nurses at the counter. But then they measured my blood pressure and then i was summoned into his room. i was asked to sit on the bed and what he did was flipped my under eyes and checked by using a touchlight, said "alright, nothing". After that he said "what you have might be contact dermatitis." looked at his nurse:"please explain to her". I was like OMG..... again.... he never make explanations himself.

After i came out, the nurses asked me to sit on the sofa to wait for a while. Then i was told to pay RM 105.00 for consultation fees! WTX! he didn't consult me please! and gave me the wrong cream! The Nurse then asked me with very bad attitude :"why don't you come back to us?!" I was shocked! Of course i would not choose to go back to you guys. Is my face!!! my look!!! if is my body, i can let you guys do experiment on a little spot my body! but hey! it's my face please, of course i will not let you guys to do experiment on my face! WHO KNOWS WHAT WILL HAPPEN TO MY FACE AGAIN?!

What ever i am thinking is the same to most of the ladies! Right?!

anyway, my face has recovered by seeing another skin specialist.

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