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Reviewer profile
4.6
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time

For Chinese patients, if you are worried on communication in language with Dr. Francis Low, you don't need to worry.

Dr. Francis Low speaks English, Mandarin, or local dialects - Cantonese and Hokkian. So no worries on how to communicate with him if you feel your English is not good.

Overall charges, just a brief summary, for new patient, you probably may need to prepared around RM300. The charges may be lower if should you are given with just 1 or 2 types of medicines, or maybe prescribed for a half month's medication or 1 month's, and plus the consultation fee included.

For returning patients, it's subjective to :

1)how many types of medicines given

2)for how long (as in how many month's) medicines given

3) consultation fee included in

For people who are abusing these psychotic medicines, example self over dosing on day and night, or not following the instructed amount, or taking it with alcohol that may causes danger to yourself, you will end up either Dr. Francis will have to give you a serious warnings, or he will rejected you as his patient and send you to other psychiatrists. Coz no doctors wants their patients to abuse the medicines given as personal suicide intention. You may try your luck with several psychiatrists with all sorts of medicines for suicide attempt, but you don't forget, these doctors they have an association and will know your intentions for suicide. At the end, is either you will end up with no psychiatrists want to take up your case or either you'll ended in mental asylum / mental institution.

If you are seriously wants to be treated, you have to play your role as in cooperating with your doctor to gain his trust over times in evaluating your behavioral.

And another tip, do call up the clinic first to make an appointment. Coz for Dr. Francis he is not everyday in the clinic - Klinik Pakar Au Yong (Clinic Specialist Dr. Au Yong). This clinic has 2 very experienced doctors / psychiatrists - Dr. Au Yong and Dr. Francis Low.

Certain days Dr. Francis is on duty at Tung Shin Hospital. Same as certain days Dr. Au Yong is on duty on other hospital. About Dr. Au Yong I'm not too sure about him, I'm not his patient, but I had saw him a few times. He also had lots of patients. Like I'd said, both these 2 doctors are very experienced and age around in their 50's.

Dr. Francis was also a lecturer in M.U for younger or junior psychiatrists. This you can rest assured, I'm revealing my honest comment here, Dr. Francis is really an experienced doctor in both Psychiatrically and Psychologically, and also a Neurologist (Neuro Surgeon / Brain's specialist doctor).

Don't just walked in the clinic without making an appointment, coz you might ended waiting for very long time due to patients that had made appointments. And also to avoid the days Dr. Francis is not in the clinic. If go Tung Shin hospital also can, but is the same thing, you too had to made an appointment first. Or else, you still gotto wait.

For the clinic's nurses / assistants, they all are Chinese too, able to speak in English, Mandarin, Cantonese.

But keep your conversation with the nurses short, just ask what you need to know on the timing, date, doctor's available schedule.

Don't asked other than these questions, coz the nurses they have no idea on the fees / charges, or types of medicines. Coz these questions, it all are subjective to different issues such as what type of medicine will be giving, how many type or types of medicines will be giving and for how long's medicine will be giving. This is after you had see the doctor yourself then after that the total fee will be charged. The nurses can't provide you further information(s) on these questions.

And partly they are very very busy to keep preparing patient's medicines at the same time as you call in and if you ask too much of none related questions. They might sounded a "little impatient" or some said "rude".

But actually is not rude, they are really busied I can tell you honestly. So they have no much time spending on the phone conversation with you, they need to prepare medicines, handling phone calls, calling patient's turn to go in for consultation sessions for both Dr. Francis Low and Dr. Au Yong's appointments, after that prepared the prescribed medicines by both doctors for their patients, the nurses need to explain to the patients on the types of medicines and the instructions to take the medicines (example taking on day or night, how much to take, and each types are for what purposes). After that they need to handled in payments from patients.

So, hope you can understand they are really busied, not rude. Don't be taken a back by the way they answering and assumed they are rude. When you're there and after meet them, you'll know they are actually nice people.

Trust me, I had seen them busied until no time taking their lunch or hardly walked away from their seats to go toilet (LOL). Is true.

You don't expect as seem like a five stars hospital with lots of nurses, some even had the free time to gossip or take a nap in the nurse's resting lounge.

And also you don't walk in just like that and with your previous doctor's medicines, and trying to buy medicines over the counter from the nurses. They don't operate in such ways. You still have to see either one of the doctor / psychiatrists to get the evaluations on should you need the medicine or they think you are just an addict. So, keep in mind, no selling medicines over the counter by the nurses. And these medicines are under "controlled drugs". It's not like you're walking into a pharmacy and buy some aspirin / pain killers over the counter by the pharmacist.

Lastly, overall fee / charges comparation, I would said is moderate. Not crazily expensive neither cheap like you're going to a government hospital's psychiatrists.

If comparing to private hospital's psychiatrist's fees, like example private hospitals like Gleneagles, Prince Court, Sunway Medical, Subang Jaya Medical Center (SJMC), their charges fee is definitely much more higher than Clinic Specialist Au Yong's.

If you want something very low fee around RM10 - RM50, perhaps you can go to Hospital University Malaya at PJ.

But let me tell you how is like. First, you gotto go very early in the morning say around 06:30am or 07:00am to wait with the que, the psychiatrist's clinic opens at (I think is) 08:30am or 09:00am. There will be lots of people waiting everyday. Then on say around 10 -15 minutes before the clinic is open, the nurses will start giving out "numbers card".

In a day, they (Hospital University Malaya) will only take in / treat up to 50 patients.

If you can't grab a number of that day, you'll need to keep going back there to wait for your luck to able to grab a number on that day. If you managed to grab a number of that day, you'll be able to see a doctor / psychiatrist.

Their fee or charges are very low, I think is RM10.00 or below RM50.00. But the medicines they give you all are generics, means are made in Malaysia or lower milligrams comparing to originals. So, will it be effective or not, it's up to individuals.

Certainly, for high end private hospitals, they will give you all imported original medicines from overseas, definitely it works for individual's issues. That's why their fee /charges are crazily expensive with the doctor's consultation's fee included.

For Klinik Pakar Au Yong / Clinic Specialist Au Yong, their medicines have both, original and generics. Their generic's medicines are not means made in Malaysia. But is also imported from overseas like example India. But is still better quality than made in Malaysia's generics.

So, all I know the information(s) are given here. Hope can able to provide some ideas or guidelines if you're new.

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Reviewer profile
4.6
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time

A very experienced and patience doctor. Not just only listen to patient's problem and dispense medications.

Dr. Francis Low is very patience in listening with patient's problems / issues, and a good advisor, he also provides psychological enlightens.

It's highly recommended to go see him if you have or facing some personal mental health issues.

Don't waste your money seeing a psychologist and they charge you by hourly's rate and will keep asking you to return for the next session. You will never know how many sessions you need to go through. And by just talking (counselling), I can tell you it won't solve much of your problems. And you need to understand this, a Psychologist Have No License On Prescription Medications. That's the difference between a "Psychologist" and a "Psychiatrist". Dr. Francis Low is a Psychiatrist and he is very experienced in medication's precipitations.

If your problem is not very serious type, but can be bordering to you, Dr. Francis is a good listener, advisor and he will decide well on should you need medication or not or how many types of medications. For people who are in more serious problems, or more complicated psychology problems, may be will be prescribe with a few types of medicines. For mild issue's patients, most likely will be given less medicine or may be on short term medications.

Dr. Francis doesn't like to see all his patients on heavy medications or encourage his patients to take more medicines as in like for the sake of "doing business", because he really cares.

I'd visited 2 Physiatrists, but they are lousy as in no patience in listening, not experience enough, and worst, one of them once prescribed me a type of wrong medicine. That medicine should not be taking more than 2 weeks and it's mend for certain "phycological attack" uses. I can't believed as a professional Physiatrist, how can she gave me as her patient a wrong medicine used for about 1 and half months plus. Until I was feeling totally worsened and did experienced some breathing difficulties problems. Then I used Google to search for the medicine's information(s) and uses. I was so shocked ! As a patient, certainly I have no knowledge about these psychotic medicines. I'm relying on my doctor's prescription. After I'd found out the medicine's side effects and dangers, I instantly stop taking. But it was kinda half I'm in good luck as my physical's health was good, so I had not gone into dangerous side effects yet, half I was in a little bad luck coz I was starting to felt more worsen in my mental's state. I couldn't focused even on driving when on day time I'm not on medication. My focused all was out and I gets agitated easily.

Then I went to Dr. Francis with my prescribed medicines. He was shocked too I was given that medicine for so long duration and I was without been informed. It was Dr. Francis that saved me from my dangerous situation. Certainly I was given something correct by Dr. Francis at then to corrected my mental health situation at then, it's like another type of medicine to "override" the wrong medicine I was given. After 2 months later, I was feeling better. Dr. Francis also told me it's better I go check in to a hospital with a recommendation letter to ensured my health's status. After 2 months with the correct medicines given, I was feeling much more better than Dr. Francis re prescribed me what I needed and what is right for my issue. Since then onwards, I'm staying on with Dr. Francis and not changing any other Psychiatrist.

I must said, the medicines Dr. Francis prescribed for me it worked perfectly / effectively for me. I'm back to normal myself with no serious issues like example can't drive or easily agitated. Now I'm functioning like a normal person. Only thing with my personal issue or the original impact of my problem, it stayed in me, like a scar.

Otherwise, during day time I am a normal person, I can drive, I am aware of my surrounding, my behaviour, my conversing with other people ...etc. Except certain times, I don't like or can't tolerate noisy environment, or certain types and amount of stress. Once I feel these, I will instantly walked away from that surrounding a find a quiet place to calm down. Only at night I'm on medications.

Comparing to before, I can say I am feeling much better or healed. What can't be heal is the original impact or so called the scar of my personal problem. But there are ways to slowly letting go.

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Reviewer profile
3.6
  • Experienced
  • Friendly
  • Value of Money
  • Waiting Time
Dr. Francis Low Chee Chan is one of the certified members of Malaysia Psychiatric Association. Members in Malaysia Pychiatric Association are active and concerned on issues such as the national mental health policy, the new mental health act, ethical code of Members, public health education, and mental health insurance.
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