I went for ear cleaning to Gleneagles Hospital in Penang. Dr. Dr Pua Kin Choo was the only ENT specialist who was immediately available. Before the procedure, she informed me about the cost. They were far higher than at other clinics. It took her 10 minutes and only one ear was cleaned. The bill turned out double the price what is already a reason for complaint. But after two days I experienced extreme pain in the right ear which the doctor has treated. I went to another clinic. There, at Loh Guan Lye both ears were cleaned again and an inflammation was detected on the right ear. Although it took this ENT Doctor far longer for consultation and treatment, the bill was a fraction of the invoice at Gleneagles. After this experience, I definitely cannot recommend this doctor.