Thai Odyssey Bandar Baru Sri Petaling

8 Reviews

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4.4
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time

Went there for a body massage and the staff was very friendly and helpful. They made my visit more relaxed and it was great

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Reviewer profile
1.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
I'm a regular Thai Odyssey customer but had a very unpleasant experience yesterday Friday 5th January 2018 at the Bangsar Village II (3rd floor outlet). I have 2 friends visiting from South Africa and wanted to treat them to a nice massage, so I booked 3 slots for 90 minutes aromatherapy at 2.30pm. When we were running late I called to ask to change the slot to 4.30pm to which the girl at the front desk said they can only accommodate 2 persons for 90mins and the other for only 60mins, to which I agreed. We got there around 4.35, and after going into our separate rooms and changing, my masseuse told me to wait for 5 minutes. I kept looking at the wall clock and at 5pm when she still hasnt come I stormed off and told the girl at the front desk. Much to my dismay her rude demeanor when I complained that I had to lie in an aircond room for 20 minutes uncovered and unattended was so nonchalant and blase, she said I was late and because of my original delay the therapist had to finish up another client etc etc. she kept saying it wasnt even that long that I had to wait and when I inquired if Id only get a 30 minute massage she said she thought I should start at 5 and finish with my friends (who are doing 90minutes) together at 6. Of course she made that decision for me without the courtesy of telling me and assumed Id be ok wasting half an hour lying face down in the cold. I made other plans when I thought I was finishing half hour earlier than my friends. Had she just mentioned that my asking for a new appointment time would mess things up I couldve easily tried the outlet on the 1st floor or the many other locations.I demanded a refund and was given one. I find her behavior and rudeness totally unacceptable and inconsistent with Thai Odysseys high standard of professionalism and politeness which Ive encountered many times, but that truly left a bitter taste and while I might continue to go to the other outlets Id definitely avoid the one where shes working. I hope you look into it
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Reviewer profile
1.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
I was all prepared to pay for the massage packages as i have always been impressed with the services of Thai Odyssey. However, my experience yesterday at its City Square branch left a bitter taste in my mouth. The masseur appeared to be poorly trained and her massage techniques were hard and fast; hardly relaxing after a tiring week at work. I grimaced in pain but it didn't stop her. I was expecting a few nice "is this okay for you" etc; zilch! That lavender eye pillow was a nice addition although it didn't help much when it fell off and the masseur didn't even bother to put it back. And is it the norm for the masseur to wait for me to finish the hot cup of tea while i was still in the room? I asked for her to go out so that i can slowly sip the tea and change my clothes but she didn't get me. I gave up and passed her the cup after taking a customary sip. I would have expected more with the increased pricing (from RM106 to about RM125) and totally didn't expect a reduced level of service. My apology as it's not likely for me to patronize @Thai Odyssey again.
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Reviewer profile
5.0
  • Quality
  • Friendliness
  • Value of Money
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An Excellent Professional Massage Kuddos To All Staff Thai Odyssey The Shore Malacca! Good service, you take a good care of your customers. Let's me throwback the memories. My mother and I choose to try Thai Odyssey. That is our first time. We loved how your greeting when we entered into the door. "Saweedikap...." with a big smile. Impression a part of the interior design. Looks very classy and relaxing. It was so cozy and also comfortable. I and my mother decide to try Thai Aromatherapy Massage. It was took 90 minutes. We choose aromatherapy oil "Relax". The smell very gentle and not to strong. My mother was enjoy in their first time massage together with me. ( Mothers Day Present) The front lines so friendly. The masseuse also so kind. She massage my mother gently and affectionately. Service and treatment highly skilled. Overall, we so satisfied. My mother couldn't stop praising how professional they are and how relaxed feel after massage. Thank you Thai Odyssey The Shore Malacca Outlet for such a nice hand and good customer services. Very recommended to all. This compliments worthy to them. I given
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Reviewer profile
3.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Yesterday (28.02.16) was my first visit to Thai Odyssey. BSP branch was having a great promotion RM318 for 10 sessions. I've decided to sign up and made a booking at 7pm for two person. I arrived early at 6.30pm, done filling up the form and I waited for my friend to arrive. While I was waiting, the front desk lady (Chinese) asked if I want to start first-I said it's ok I'll wait till 7pm. When my friend arrive, another front desk lady (Malay) inform her that we need to wait for 20mins!!! From 7pm we waited till 7.26pm for the 2 mins foot scrub where the basin has no water supply and the massage lady need to take the water from somewhere else. After that we were sent to our room and the massage only starts at 7.45pm. This is not ok at all! Even though we only paid average RM31.80 per session but doesn't mean that you can provide us RM31.80 worth of service! Then what's the point of doing the promotion?! When I was mad about the delay, I sat aside at the bench. However the Malay front desk lady totally ignored me and only talk to my friend. Even when she was explaining bout the oil we can choose-she didn't even bother asking me! My friend asked "what about her?" She replied "I don't know". Ha ha ha what a fantastic first experience. Massage finished at 8.45pm, our dinner reservation was cancelled. it was supposed to be a good day to have nice & relaxing massage followed by a long awaited dinner plan but due to your poor arrangement of appointment, we didn't get to enjoy the dinner that we arranged. We were so hungry after the massage, if the massage started on time all these wouldn't have happened. On the other note, the masseuse (still new i believe) was quite attentive as she gave me extra towels when she felt that my hands & legs were cold (other places I would need to request only they will give). Small gesture means a lot in customer service. Thumbs up for her.
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Reviewer profile
4.1
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Thai Odyssey Bandar Baru Sri Petaling
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Reviewer profile
4.1
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Is been 19months since our daughter born and we take care her by just of us. Tired, lack of sleep and body felt heavy much. Last weekend we're able to free ourselves and we decidedto try massage from Thai Odyssey Sri Petaling newly opened branch. My husband decide go for Thai massage and myself go for aromatherapy massage. Oh my goodness, we're so surprised with the massage and services. When we walk in we're being great like a king and a queen. The therapist were so good and so polite and the receptionist together. Explain to us well every massage/package they have. A gentle rub on our feet before we step in to couple room. A great relax time for us after the warm massage on us. At last we decided to sign a package as a reward to ourselves and kudos the great team. BTW, they have a great idea that suit ourselves as client. They provide us a jockey to help us for parking esp those area have a very limited extra parking to us. Thank you Thai Odyssey. We love you so much.
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Reviewer profile
4.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Massages are awesome here and I love the thai massages even 30mins of half body will totally relax. Highly recommended and the place superb.
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