Petsmore Boarding

Our fur kid was due for 2nd vaccination and the staff from this branch was supposed to send her for the vaccination before we take her home a week after we bought her. As we didn't expect something could be amiss so we just took her home happily without checking the vaccination records and just waiting patiently for the time to take her for the 3rd vaccination. A week before the due date when we checked the vaccination card that's when discovered there are no stickers of the 2nd vaccination. We went back to the branch and were told they actually missed it. We were really disappointed with the service but the good thing was they immediately own it up and offer to pay for the first 2 vaccines again. Brought our fur kid to the Petsmore's panel vet and it turn out the Vet is very good. So in a way it is a blessing in disguise. If not for the mishap, we wouldn't know of this Vet also. Nevertheless, I hope Petsmore can improve the service quality especially the after sales service.

Not an exact customer for their service, but as a first time walk in, I must say their staffs are very friendly and professional. Well equipped with animal knowledge and customer support. They even allowed my more than enthusiastic friend to play with their puppies under their supervision. If I were to get a pet in the near future, I'd give this place a visit.