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Penang Adventist Hospital

19 Comments

Info
Reviewer profile
3.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Overall a 3 rating because some areas it is good and in some areas it is worse. Quality of doctors and treatment is good. Reception is bad. Initial checkup is a waste of time. Very expensive. No grievance redressal mechanism. Money first so what kind of service to God is this? Locals are given consessions but not foreigners.
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Reviewer profile
5.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
I had mastectomy with reconstruction done lately. Very happy to have my treatment done here. The doctor and nurses were caring and patience . The environment is clean and bright, plenty of car parking space too. Love this hospital.
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Reviewer profile
1.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Admission very slow! Blood result taken but not able to diagnose is dengue, unnecessary admission, very expensive and I think should responsible on it. We all very frustrated and dissapointed !
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Reviewer profile
5.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
I want to give a compliment for the doctors, nurses, nutritionist, therapist in Adventist Penang Hospital. They are very nice, kind, patience, informative. All of them are not rude, nor cocky in taking care of the patient. All of their treatment and service are way different from what i usually get in my home country, jakarta-Indonesia. My whole family is very satisfied. Now i am not talking about the system of management here because everyday i saw a very crowded waiting area. I highly recommended this hospital especially for bypass surgery which my mom had experienced here. Thank you all
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Reviewer profile
2.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Doctor gave 8am appointment 1 month ago, reached infront of the automatic door at level 4 at 730am. Saw a branch of people waited in earlier than me and i was told need to take the que up number and luckily i took the last number (omg). So, what's the point making appointment so early where i still need to que up and take number to register and the doctor not even in his/her clinic? Fine, biggest problem is the nurse overthere not even know exactly what's going on!! We are like ball kicked here and there, gave us wrong information and direction? Different department giving different direction! Come on! Patient was in pain!!! Please change!! You are not GH!! Your charges is expensive like crazy and we arw treated like this! Speechless!!
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Reviewer profile
1.0
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
Poor customer service n reception. Can see no passion, lazy and don't like her work. Few experiences, worst latest one= I called to make appointment, she said today cannot make appointment then half way I asked, she hang up! So rude. Not even 30sec our conversation
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Reviewer profile
1.5
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
this hospital send me a pastor but i am a buddha..so hospital must ask me first and really long to wait
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Reviewer profile
3.9
  • Quality
  • Friendliness
  • Value of Money
  • Waiting Time
They uphold high degree of professionalism and integrity as provider of health care services.
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