WORST SERVICE EVER.
The bus that was suppose to come at 9.15 came at 2pm. I waited from 9am to 2pm to board the bus which is almost 5hours. And the worst part is when I called the customer service at 60 16 521 7774 they shouted at me saying “kalau you tak boleh tunggu refund dan balik je la “ and ended my call without even giving me proper info on the arrival of their bus. When I called back they never even bothered to answer my call. Totally unacceptable behaviour from their customer service people and waiting for a bus for almost 5 hours is totally unacceptable. The only reason the counter people and drive gave me was bus stuck in jam. 5 hours jam ? Doesn’t make sense at all as I searched in waze and I can see the jam from the bus location (tbs) to my location melaka sentral is only 1 hour 30 minutes. So clearly there isn’t any 5 hours traffic. That was a big lie in the first place. I’m extremely disappointed with the way their customer service people treated me and the way they made me wait for 5 hours for my bus. Please NEVER EVER take this Kesatuan Express after this.
