Crown Relocations

5 Reviews

Profile
Reviewer profile
1.8
  • Experienced
  • Friendliness
  • Value of Money
  • Efficiency
Been trying to get in touch with somebody to help me with my relocation, but sadly I haven't been successful getting through anyone from this company. I've tried calling 3 times today via landline and mobile.
by
Reviewer profile
4.0
  • Experienced
  • Friendliness
  • Value of Money
  • Efficiency
From day one when I had my first meet and greet from [name removed] to the time I recived my goods from the two guys that turned up to deliver my items, sorry guys I can't remember your names but what a Service by everyone that was involved. I am very pleased with how everything went, from sales to packing, shipping/ customs/ the staff in the sydney office to the guys that delivered and most importantly, the cost of my move, well done team I wouldn't hesitate in recommending or using crown again and again. Just awesome guys thank you very much,
Reviewer profile
1.0
  • Experienced
  • Friendliness
  • Value of Money
  • Efficiency
Not only were they the most expensive, in our experience, they also turned out to be the most unprofessional we have had to deal with. We were contacted by Crown at 5pm on the day before we were due to leave Hong Kong and after all of our belongings had already been removed from the property to say that we were required to supply Crown with a permit to ship our wine. They had never once informed us that this was required and when I mentioned this omission to them, I was told 'it's Crown Malaysia's fault, but if you don't get this to us immediately you will be responsible for extra storage and demurrage charges'. 2 Custom made pieces of solid rosewood timber furniture received by Crown in perfect condition, were delivered broken in multiple places, badly scratched, chipped and dented due to Crown negligence. They appeared to have been dropped and dragged. The Maids supplied by Crown to help clean up afterwards were not screened, they were in no way competent to carry out the duties they were sent to do and by their bosses admission had never cleaned for them before, no identification or even addresses taken from them with the unfortunate result of then having had one of them steal from us (thankfully he finally admitted the theft and returned the money, but not without a great deal of angst and inconvenience in the interim). The handyman was not sent in until the end of the day, meaning our own drill was required to complete the job and 19 boxes left over for me to unpack as a result of the tradesman not arriving until late in the day although we paid for a full unpack service. Crown failed to return multiple calls from myself during the day of our move to attempt to resolve the late handyman, broken furniture and errant maids issues. We are still waiting for Crown to come back to us with a satisfactory resolution to the broken furniture. To date, a suitable resolution has not been reached for the broken furniture and as usual we're left to live with the consequences of Crown's incompetence.
Reviewer profile
1.6
  • Experienced
  • Friendliness
  • Value of Money
  • Efficiency
When we returned to Perth from KL, we shortlisted Crown Relocations over other competitors. One promise which caught our attention were re assembling of our furniture by Crown upon delivery at Perth. This was important as my 7 month pregnant was moving home with my 2 year old toddler and mother in law while I had to remain in Malaysia to tie loose ends at my work. Fast forward a month later, our items arrived at our home, with numerous items damaged and broken. On top of that the two delivery persons were incredibly rude and just threw the boxes at the front of our home. When my wife very politely asked as a reminder on the re assembling of furniture, she was just shunned with a (that's your business and not our problem) by the Crown folks. I sent an official email to the managing director to Crown Perth. To all credit, he responded (which was unexpected) and mentioned that we will be compensated with a $50 (!!!!) cheque. I am still waiting for that cheque. Oh, and that was back in 2005!
Reviewer profile
1.8
  • Experienced
  • Friendliness
  • Value of Money
  • Efficiency
In June 2014 we contracted Crown Removals Penang to move our goods from Penang to Brisbane. The shipment did not arrive in Brisbane. We left Australia in August without our possessions. It is now January 2015 6 months after leaving Penang and we do not know where our shipment is. There are been many emails to Crown Penang and many promises