Nova Highlands Resort & Residences

The check in took us more than 20 mins, staff seemed to be quite slow. However manager and hotel driver are very helpful in resolving issues. Room fully equipped with basic necessities: toiletries, slipper, kitchenette, etc. Bee farm and strawberry farm in walking distance. Eateries available right downstairs of the hotel. Overall, suitable for family and groups of friends as well.

Pleasant stay although there was stomping noise when close to late night till after 1am. Possibly coming from guests on a floor above or next door neighbours or could be others but I can't tell what was it. Requested the reception to do something and he told me that he will inform the security. But I can't tell whether there was any action taken as the noise continued for the next 2 hours. Given the hotel is so new (less than 2 years or probably 1 during my stay) there is stain on basin and shower area. Other than those, I am a happy guest. Info: There is stand fan provided in the room. There are microwave, kettle, cutlery, plates and bowls. Rm50 is required upon checking in as refundable deposit. Pls close the balcony sliding door when it is going to rain if you are going out. Else, the living hall will be wet. Breakfast package is not required as the hotel is located above a 2 level shopping mall. You can get food easily in the mall.